Design Thinking: New ways to look at reference and instruction

The Virtual Crash Course in Design Thinking was referenced in this article in the ILA Reporter. The article suggested this design thinking course as a library retreat activity.

This quote sparked my interest in design thinking and I am planning to investigate further.

“We often ask smaller questions aimed at incremental improvement like “how can we improve reference?” What if we started asking big questions like, “How can we foster accomplishment, community, and creativity?” If we ask those types of questions and begin our design there, there are no wrong answers.”–Andy Burkhardt, Champlain College Library

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