I had an incident in the library where I had to call security to get a student to comply with library policy after a student complaint. In the virtual library if someone curses you out in a text message, how to do ban them? Do you ban them? If a patron sends you harassing emails is there a policy in the library to help you deal with this situation?
What about patrons harassing other patrons in cyberspace? Are there policies in place in the virtual library?
Just some things I have been thinking about, and will continue to ponder.