Tag Archives: online school

Being an Online Reference Librarian

I am finally getting used to being an Online Reference Librarian. At first I thought it was really different from doing reference in person. It is actually very much the same. I am serving the same students as I did at the community college. In addition to the problems of understanding assignments we have computer problems. Computer and copier problems in the physical library are different. You are there and you help the student by rebooting, or turning the copier off because it is overheated. They are sitting at home and we cannot help. Call tech support! Thank you Tech Support. We love you.

think know this experience is making me a better librarian and teacher. When you have to do reference interviews through chat you have to be very clear and to the point. You have a lot of students to help. In email you have to be clear as well. You do not want to confuse a student that is already baffled by the notion of an online library.  Teaching in a virtual classroom is something I never thought I would be doing, but it is cool. More to come… Image from: didatticadellamatematica.wordpress.com

Awesome! I got my first thank you on the new job

I am an online reference librarian. I started a couple of weeks ago, and have been intensely learning chat and email.

Yesterday, I went live and started to answer students’ emails. Today, I got my first thank you! It made me feel really good. I was really worried about clarity in my emails, but I said,”I am a librarian, and I can rock this!.”

I miss sitting and laughing with the students at Wright. Of course, I am still helping students, and it is just as rewarding.

I emailed a student, and she decided to call me. I guess she said forget this email I need to talk to a person. Some people are like that, and others prefer to chat and email.